loss

Chewy is back at it with the most caring and thoughtful customer service. You may recall a story from earlier this year where Chewy sent heartwarming message to a woman who was grieving the loss of her beloved cat, well, this story is just more confirmation as to what we already know -- Chewy has the best customer service. 

Joseph Inabnet, reached out to the food retailer when he no longer needed an unopened bag of dog food. Inabnet had just put down his beloved pug, Bailey, and asked Chewy he could return the unopened food. Not only did Chewy refund him the entire amount (without asking for a return), they asked him to please donate the food to a local shelter instead. 

And just when you think the story has ended, Joseph gets an unexpected message in the mail. 

To help people cope with the devastating loss of their pets, the Davenport Memorial Glass company is offering to turn their ashes into beautiful glass mementos that will help owners remember all of the happy moments they shared together.

When Cecelia's cat unexpectedly passed, she reached out to Chewy's customer service team to ask if she could possibly return some of the food shipped to her. Chewy's customer service reached back to her with this lovely message:

This Quora user felt overwhelming guilt for something out of their control and asked the internet for some advice on how to forgive oneself. One user's response helped shine a very much needed warm and bright light to the situation.