Clay Luthy is an Air Force Veteran that has trouble getting around after blowing out both of his knees. That's where Charlotte comes in. She helps him get up whenever he bends down or falls. Plus, customers love her. And this isn't the first time Lowe's has done this.
The woman in this video has Asperger's syndrome, a type of high-functioning autism spectrum disorder. Her name is Danielle Jacobs and she's chosen to publicly post this video of her having what she calls a "meltdown" in order to promote understanding for this condition.
She explained her decision to Buzzfeed News saying this:
“What I’d like the public to know is that child or adult in a store screaming or kicking and crying may not [be] having a tantrum because he’s not getting his or her way – it may be because the lights are hurting him because it’s too bright, the smells in the store [are] too strong, and it’s too loud for his ears, and the only way to express himself is through a meltdown.”
According to the description in her video, Jacobs trained her dog Sampson as a service dog to respond to situations like this one. Now this obedient Rottweiler will intervene and provide comfort when she needs it most.